Return Policy Page

Uvicol.com provides a 7-day return window for eligible items. If you wish to initiate a return, please reach out to us through any of our contact channels within seven days of receiving the item, and we will assist you in resolving the matter.

Return Instructions

Step 1: Send a Complaint

Send a complaint to us via Email: onlinestore@uvicol.com, or WhatsApp with pictures of the delivered product as evidence.

Step 2: Return after Authorization

Once your claim is validated, we will guide you on the appropriate return method.

Step 3: Track Return Status

We will provide a return waybill number for you to track the status of your return.

Step 4: Get Resolution

Upon receiving the item from you, Uvicol.com will notify the seller to address the matter, as it is their sole responsibility without any further obligation on Uvicol.com.

Items Not Eligible for Return:

• Products that have been altered or opened by unauthorized personnel.
• Products with tampered or missing serial Universal Product Code numbers (UPC).
• Perishable goods, unless valid reasons are raised at the point of delivery with affirmation from the dispatcher.
• Products damaged due to misuse.
• Products in the beauty, health, and personal care category.
• Jewelry, innerwear, bed sheets, lingerie, and socks.
• Books and CDs.

Frequently Asked Questions (FAQs):

How do I request to return an item?

• You can contact us via phone, email, WhatsApp, or Livechat on the website.

Can I return an item outside the warranty period?

• No, items outside the warranty period should be referred to the service center.

How do I return an item?

• After validation of your claim, we will authorize the return to the nearest Uvicol center.

Once retrieval is initiated, what happens next?

• Our delivery agent will contact you to schedule a retrieval. There will be two attempts to retrieve the item, and if unsuccessful, you can return it to any of our centers.

Can my item be retrieved?

• Retrieval is approved for validated complaints of wrong, damaged, product standard, and incomplete items.

Can my warranty be voided?

• Yes, opening the item within the warranty period or referring it to unauthorized technicians voids the warranty.

I initiated a return but haven't received a response in over 48 hours, what do I do?

• Please contact us for assistance.

Do I have to return the gift when returning a product?

• Yes, any free gift must also be returned.

How do I track my return status?

• We will update you via email and SMS, and you can track the return using the provided tracking number.

Once my package return is done, how long until I'm refunded?

• Refunds will be made to your Uvicol.com wallet immediately upon confirmation or after validation of a defect claim.

Can I return my item after the stated return timeline?

• After 7 days, you cannot return the item, but if it's faulty, it may be covered under warranty and referred to the service center.

Why was my item redelivered to me instead of refunded?

• Items returned without validated reasons will be redelivered to you. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up

How long do I have to request a return?

• You can request a return within 7 days for eligible items, such as wrong, damaged, defective, or incomplete items. For a change of mind, the seller's authorization is required.

When returning an item, ensure it is in its original packaging with intact seals, tags, and accessories. Remove any passwords set on the device to validate the return.