Send a complaint to us via Email: onlinestore@uvicol.com, or WhatsApp with pictures of the delivered product as evidence.
Once your claim is validated, we will guide you on the appropriate return method.
We will provide a return waybill number for you to track the status of your return.
Upon receiving the item from you, Uvicol.com will notify the seller to address the matter, as it is their sole responsibility without any further obligation on Uvicol.com.
Frequently Asked Questions (FAQs):
How do I request to return an item?
You can contact us via phone, email, WhatsApp, or Livechat on the website.
Can I return an item outside the warranty period?
No, items outside the warranty period should be referred to the service center.
How do I return an item?
After validation of your claim, we will authorize the return to the nearest Uvicol center.
Once retrieval is initiated, what happens next?
Our delivery agent will contact you to schedule a retrieval. There will be two attempts to retrieve the item, and if unsuccessful, you can return it to any of our centers.
Can my item be retrieved?
Retrieval is approved for validated complaints of wrong, damaged, product standard, and incomplete items.
Can my warranty be voided?
Yes, opening the item within the warranty period or referring it to unauthorized technicians voids the warranty.
I initiated a return but haven't received a response in over 48 hours, what do I do?
Please contact us for assistance.
Do I have to return the gift when returning a product?
Yes, any free gift must also be returned.
How do I track my return status?
We will update you via email and SMS, and you can track the return using the provided tracking number.
Once my package return is done, how long until I'm refunded?
Refunds will be made to your Uvicol.com wallet immediately upon confirmation or after validation of a defect claim.
Can I return my item after the stated return timeline?
After 7 days, you cannot return the item, but if it's faulty, it may be covered under warranty and referred to the service center.
Why was my item redelivered to me instead of refunded?
Items returned without validated reasons will be redelivered to you. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up
How long do I have to request a return?
You can request a return within 7 days for eligible items, such as wrong, damaged, defective, or incomplete items. For a change of mind, the seller's authorization is required.
When returning an item, ensure it is in its original packaging with intact seals, tags, and accessories. Remove any passwords set on the device to validate the return.
Experience Ultimate Convenience at Uvicol Store
Uvicol Store is swiftly establishing itself as a leading online shopping destination within Nigeria's vibrant market. Our platform caters to customers across the nation, offering a diverse array of products conveniently available at your fingertips. With the Uvicol mobile app or website, you can effortlessly browse and shop from the comfort of your home, office, or on-the-go, ensuring prompt doorstep deliveries without any hassle.
From trendy fashion statements to cutting-edge electronics, mobile phones, computers, and everyday grocery essentials, Uvicol Store is your one-stop destination for all your needs.
Have you discovered the convenience of Uvicol Store yet? Embark on your shopping journey now to relish a seamless online experience. Benefit from our swift delivery services, easy return policies, and a variety of flexible payment options, ensuring a stress-free and enjoyable shopping experience.
At Uvicol store, we're dedicated to delivering top-notch quality at unbeatable prices across the country. Our robust collaborations with leading brands ensure our customers access the most competitive rates on authentic brand items. What sets us apart is not just the affordability but also the privilege of exclusive access to the latest product launches from these esteemed brands.
For those who relish exclusivity, Uvicol Store is your ultimate destination. Here, you'll immerse yourself in product unveilings, becoming one of the first in Nigeria to own these cutting-edge releases. Moreover, delight in significant savings during brand-specific discount events that encompass an extensive range of products—from mobile phones and fashion to beverages, footwear, construction materials, and much more!
Embark on a journey through our online stores today to explore an extensive array of renowned brands directly available on our platform. Rest assured, Uvicol guarantees both the best prices and unparalleled product quality for every purchase you make."
Explore the Latest Fashion Trends and Apparel Online
Indulge in an expansive assortment of fashion essentials tailored for women, men, and kids at Uvicol. Our women's fashion line boasts a versatile range of attire including blouses, pants, jeans, and an array of gowns available in diverse lengths and materials. Additionally, immerse yourself in our distinctive fashion accessories line, showcasing shoes, bags, jewelry, and sunglasses, all offered at unparalleled prices.
For men's fashion, Uvicol presents an impressive selection of stylish clothing that exudes individuality. Discover top-quality men's trousers, shoes, shirts, watches, and suits at the most competitive prices. Sports enthusiasts can also explore our selection of high-quality gym wear, trendy sneakers, and sportswear.
Uvicol ensures a well-rounded experience for children, providing a range of baby clothes for boys and girls, along with essential accessories. Start shopping now at Uvicol Store and embrace an exceptional online shopping journey.
Discover a Plethora of Beauty Products
Explore an extensive range of top-tier beauty products offered by Uvicol's online store. Uncover an assortment of health and beauty essentials, including skincare products, makeup, cosmetics, wigs, oral care, hair care, and fragrances.
Rest assured that each product showcased on the Uvicol website adheres to high-quality standards. Embrace a wholesome beauty regimen without exceeding your budget.
Find Your Household Essentials at Uvicol Store
Uvicol store serves as your go-to online store for everyday groceries, offering unbeatable prices. Fulfill your grocery needs by stocking up on a diverse range of items, from rice to cooking oils, wines, snacks, beverages, household cleaning items, and more. Additionally, explore our baby shop, featuring all essential items from food and diapers to toys and educational games.
Uvicol store also showcases unique home furniture and interior decor pieces to elevate your home and office spaces. Browse through meticulously crafted outdoor furniture and lighting options for your patio or rooftops. Discover generators, inverters, and inverter batteries for your power needs. From a wide array of large and small appliances such as fridges, washing machines, air conditioners, irons, blenders, air fryers, and more, find everything essential for your home. Take advantage of exclusive deals, prices, and offers available only at Uvicol.
Get the Latest Smartphones and Electronics at Uvicol store
Shopping at Uvicol ensures early access to the latest mobile phones, tablets, or phablets. Purchase trusted Apple iOS iPhones and iPads or top-quality Android brands like Samsung, Tecno, Xiaomi, Infinix, among others! Elevate your smartphone experience with exceptional phone accessories like AirPods, earphones, power banks, Bluetooth speakers, durable phone cases, and more! Discover a broad selection of phone accessories from acclaimed brands such as Oraimo, Edifier, Samsung, Tecno, JBL, and others.
Explore an impressive collection of top computing brands like HP, Dell, Lenovo, Microsoft, Apple Macbook, and more at Uvicol store. Choose between desktops or laptops and find accompanying computing accessories such as printers, scanners, computer components, and monitors, enhancing your overall computing experience.
Uvicol store electronics catalog showcases high-quality products from trusted sellers and renowned brands. Dive into the latest smart televisions and home audio devices to elevate your living room experience. For gaming enthusiasts, indulge in PlayStation consoles or Xbox consoles to amp up your leisure time.
Savor Incredible Deals and Discounts at Uvicol Store
At Uvicol store, experience an array of limitless offers and deals. Enjoy discounts on selected items during flash sales. Benefit from Half Price Deals offering selected products like mobile phones, laptops, phone accessories, and clothing pieces at half their original prices. Discover the best prices on our exclusive deals page.
Stay updated on offers and deals by subscribing to our newsletters. Additionally, follow our blog and social media accounts for the latest information.
Frequently Asked Questions (FAQs)
Q: What are the available payment methods on Uvicol?
A: When shopping with us, you have the convenience of making online payments. Our payment solution allows you to securely pay online using cards (MasterCard, Visa, and Verve), bank transfers, and USSD.
Q: Is it possible to return items purchased from Uvicol?
A: Absolutely! We offer a refund policy allowing you to return eligible items purchased from the official store and other sellers on Uvicol Store within 7 days for a prompt refund.
Q: What is the Uvicol Customer Care hotline?
A: Our committed team is consistently accessible to ensure your shopping journey on Uvicol is seamless. To address any complaints or inquiries, just dial 0702-505-0090. If you wish to make a purchase, please reach us at 0814-882-2951. Alternatively, you can easily chat with us using the Uvicol store app if that suits you better. Rest assured, we're here and ready to assist you, no matter how you choose to connect.
Q: How Can I Become a Seller on Uvicol?
A: To collaborate with Uvicol as a seller on our platform, simply register and proceed with the required steps. Leveraging our extensive customer base, we offer the opportunity to expand your reach and showcase your products to a broader audience, enhancing your sales potential.
Shop now and experience limitless offers, discounts, and the ultimate online shopping experience at Uvicol!"